Hiring the right property management company in Thailand can mean the difference between a stress-free income stream and a constant stream of headaches. Whether you own a luxury villa in Phuket or a beachfront condo in Koh Samui, partnering with a reliable, transparent, and experienced team is essential to protecting your investment and maximizing returns.
Here are the top 10 questions every property owner should ask before hiring a property manager in Thailand — and what to look for in their answers.
1. What Services Do You Offer?
Not all companies offer full-service management. Some only handle bookings, while others include maintenance, guest support, and accounting.
✅ Look for: 24/7 guest communication, cleaning, pool/garden care, repairs, listing management, and owner reporting — all under one roof.
2. Do You Offer a Guaranteed Income Option?
Some companies offer a fixed monthly payout (Net Guarantee), while others operate on revenue-share.
✅ Look for: A flexible model that suits your risk level. Guaranteed income is ideal if you want stability regardless of season or occupancy.
3. How Do You Market My Property?
Professional marketing directly impacts your earnings. It’s not enough to list on Airbnb and hope for the best.
✅ Look for: Listings on 20+ platforms (Airbnb, Agoda, Booking.com, Vrbo), HD photos, dynamic pricing, and SEO-optimized descriptions.
4. Who Handles Guest Communication and Emergencies?
Round-the-clock support is essential, especially with short-term guests expecting hotel-level service.
✅ Look for: A multilingual, local team that offers 24/7 guest support and can respond to issues in real-time.
5. How Often Will I Receive Reports and Payouts?
Transparency is key. You should never have to chase down your income or ask for updates.
✅ Look for: Clear, monthly owner statements and reliable payout schedules — with access to a real-time dashboard if possible.
6. What’s Your Maintenance Process Like?
Poor maintenance = bad reviews. Ask how often inspections are done, and who handles repairs.
✅ Look for: Preventive maintenance routines, an in-house repair team, and quick turnaround for issues like A/C, plumbing, or pest control.
7. How Are Cleaning and Turnovers Managed?
Cleanliness is one of the biggest factors in guest satisfaction. Bad cleaning leads to negative reviews.
✅ Look for: Professional cleaners, detailed checklists, photo documentation, and quality control between each booking.
8. Can You Help Me Stay Legal in Thailand?
Short-term rentals in Thailand have specific legal requirements, especially for foreign owners.
✅ Look for: A company that helps with hotel licenses, tax registration, guest reporting, and Thai ownership laws.
9. How Many Properties Do You Currently Manage?
Experience matters, but so does capacity. Too many properties and not enough staff = poor service.
✅ Look for: A strong portfolio with clear service structure — ideally 100+ properties with a dedicated team per zone.
10. What Sets You Apart from Other Property Managers in Thailand?
Let them pitch you. Their answer should give you confidence, clarity, and alignment with your goals.
✅ Look for: Local knowledge, strong reviews, clear communication, and a focus on your returns and peace of mind.
Final Thoughts
Your Thai property is a valuable investment — don’t leave it in the hands of just anyone. Asking the right questions before hiring a property manager can help you avoid common pitfalls and find a true partner who cares as much about your home as you do.
🏡 Looking for a Property Manager in Phuket or Koh Samui?
At Inter Property, we manage over 1,000 homes across Thailand with full transparency, 24/7 guest care, and guaranteed rental income options.
👉 Contact us today for a free property assessment and income projection.
